Shipping Policy
1. Order Processing Time
All orders are processed within 1–2 business days after confirmation.
Custom-made jewellery may require additional processing time.
Orders are not processed on Sundays and public holidays.
2. Shipping Methods
We ship through trusted and reliable courier partners across India.
Each shipment is carefully packed to ensure safe delivery.
Shipping mode (standard or express) may vary based on location.
3. Delivery Timeline
Standard delivery usually takes 3–7 business days, depending on your location.
Remote or rural areas may require extra time.
Delivery delays caused by couriers are not under our control.
4. Shipping Charges
Shipping charges (if applicable) will be shown at checkout before payment.
Free shipping may be offered during special promotions or for certain orders.
Additional charges may apply for express delivery requests.
5. Tracking Information
Once your order is shipped, tracking details will be shared via WhatsApp or SMS.
Customers can check the live status of the shipment anytime.
In case tracking is delayed, please allow the courier system to update.
6. Address Accuracy
Customers must provide a complete and accurate delivery address.
We are not responsible for delays or lost packages due to incorrect addresses.
Re-delivery charges may apply if the package returns to us.
7. Delivery Attempts
Couriers typically make 2–3 delivery attempts.
If the customer is unavailable, the package may be returned to us.
Re-shipping will be arranged, but charges may apply.
8. Damaged or Tampered Packages
If the outer package appears damaged or tampered, do not accept it.
Take photos/videos and inform us immediately for support.
We will arrange a replacement or further investigation based on the situation.
9. International Shipping
At present, we offer shipping only within India.
International shipping options may be added in the future.
Updates will be posted on the website when available.
📞 Contact Details for Shipping Support
Tulasi Silver Jewellers
📍 Main Road, Bhimavaram – 534201
📞 88898 84388
📱 WhatsApp: 88898 84388